Founded in 2016 Toolots resells extremely cheap made-in-China machines and equipment. With a location in Cerritos, CA Toolots ships from multiple US locations with the aim to quickly distribute their China imports.
Reviews are mixed with service, support, and order fulfillment being an ongoing area for improvement. Currently after sales support outside of a call center may not be free unless you fall back to a support forum – more on that later…
NOTE: As with most China engineered, built, and QA’d machinery the money saved on the front end is often lost after the sale. You can and should expect to handle much of the support or component failures – on your own. In many instances receiving the machine in good working order without damage or delay is a challenge. But, more often than not you will need to be patient with ongoing repairs, replacement parts. and warranty claims.
Toolots repairs, replacement components, and help?
Toolots online store gives merchants and B2B buyers an option to buy their equipment in small or bulk quantities. Most likely for the purpose of resale. The goal is to resell high volumes of machines, tools, and equipment quickly. Toolots does have an impressive variety of machines offered from different China suppliers. Often the same or similar machines are manufactured by multiple suppliers. Altogether how can a company with roughly 50 employees really support thousands of different machines from different suppliers all with their own unique hardware, software, etc?
Obviously they can’t – and they don’t.
Instead Toolots “After Sales” service provider option is relegated to a 3rd party web portal: “Yuutool”. (Actual responses to questions below).
Yuutool gives Toolots the ability to forward customers to hire 3rd party regional service providers for support. Currently these freelancers’ service/repair rates range between $40 – $300 per hour depending on the warranty and the machine in question. Each provider is unique and specializes in a specific discipline or field of expertise.
Yuutool’s ‘Service Provider’ locator map currently shows a total of 6 provider locations across the USA. (California, Oregon, NW Texas, Tennessee, South Carolina, and New York). I am sure they are working to add as more providers come available.
Currently, out of a total 56 ‘service provider’ profiles a many display incomplete or zero info for a customer to even make contact? Others providers state they only service within a 10 mile radius. And if by chance there is a provider near a customer what are the chances he has even operated let alone the knowledge to service the machine needing serviced?
So, if you’re a small business relying on Toolots to deliver you a machine specific part or a time sensitive service provider for a downed machine – you might be disappointed.
Actual Service Providers:
YuTool also has a start up support forum; however, again with all the various equipment they support finding helpful troubleshooting service support is limited, unlearned, and even outright dangerous. Toolots’ hobby laser cutter sales support within their forum offered the following support:
CAN A LASER CUT PAPER?
Q: “Can a 40W CO2 laser cut paper? IF so is there a bed to lay the paper on or how would you support/hold the paper in place during the cutting process?”
A: support forum: “I think it can cut paper, but it may burn the paper depending on how flammable the paper is. “
If you have experience with a CO2 laser you know laser cutting paper is common. Securing it to the platform is a non-issue. As long as your power is set low and your speed is up a laser will cut through it without burn marks – easily.
This next forum answer actually needs to be removed before someone gets seriously hurt…
Laser Cutting PVC
Q: I have some PVC sheets and want to make cut outs to paint and turn into wall sculptures. I want to get a Laser Engraver but haven’t really used one before. What should I get?
A: “You may want to try looking at your material, is it a consistant material that you will be using? How thick is this material? How many do you want to make within what time frame?
Q: The PVC sheets are about 1/4″ thick and prob only need to make about one or two a day to start with. If they are successful I’d up it to 5- 6 a day. This material seems to be the best with durability.
A: ok, so check out lasers around 50-60watt, They’re a decent speed and will work for the thickness you’re looking for, also you won’t need to upgrade if they’re successful.
5/20/2019 1:48 p.m.
What Toolots respondant doesn’t realize is that even though PVC or polyvinyl chloride can in fact be cut with laser, it is also dangerous when heated. The thermal process produces hydrochloric acid which emits toxic fumes (chlorine gas). You can die from inhaling too much Chlorine gas! This customer had never used a laser before and sales never warned him about laser cutting PVC? This is an example of selling machinery out of ignorance that could prove fatal.
Support forums especially ones like this tend to be hit or miss for those seeking real help to get their machine up and running. Unfortunately, this forum support seems to be needing support of its own.
Product reviews, complaints, and honest feedback from customers and employees can be found using the links below. Please help our readers by contributing your honest feedback in the comment section below.
Toolots CEO (also founded Bolton Tools)
Google Reviews: https://tinyurl.com/Toolots-Google-Reviews
Hours of Operation:
After Sales Support – “Service Providers” are located in a limited number of states (I counted 7). Service providers, videos, and forum support can be located and evaluated via. their 3rd party “After Sales” website:
not purchased from toolots yet, but some of their Google ‘reviews’ look fake.
Toolots is terrible company with terrible customer service! Will not answer phones or emails! I been waiting for them over a month to ship a very expensive item! With the same excuses over and over!
STAY AWAY DO NOT SHOP HERE!
Toolots actually sells (resells) other china manufacturers stuff and a lot of stuff basically anything and everything. Similar to harbor freight of equipment and machines. But, from my dealings with them they’re not set up yet (understandably) to offer any quality support over the phone or from Yuutool.
Had to file a complaint with the BBB over fraudulent advertising for their 5% coupon. Avoid at all cost the customer service is awful and they don’t even care about the customer, I rarely have seen such awful service and unwillingness to help make a customer happy. They just lost out on thousands of dollars worth of business!
Seriously looked at them due to price. I spoke to sales support on their website and one chap says the ‘1 year warranty’ on the machine excludes the laser tube (most expensive component) then later a different agent says he thinks it is covered?? No follow up email response to clarify. BBB shows that warranty issues are where Bolton/Toolots get the most complaints. I suppose because they’re not even sure.
I concur with the negative reviews of the company’s support, or lack thereof. I was lucky in that the machine I bought works, but when I inquired about replacement parts etc. – there has been ABSOLUTELY NO RESPONSE!
Multiple emails and phone calls still remain unanswered? I likely will NOT buy from them again.
The WORST customer service. They sent me a used product that doesn’t work. The shipping cost almost the amount of the product. They promised me return shipping labels. Still haven’t received them! Buyer beware! Terrible company!
We are demanding the delivery of our order# 36297-Boltontools. It is now 2 months since this order has been paid for. The push around to simply receive this order is unbearable and we are now in dispute to get it. The manager Jesus Ocegueda is fully aware of this issue and is yet to respond to even one of my email. The payment was made in full for this order and the approach to deliver my ordered is that of with no priority. I have made countless calls and its the same position. I am promised calls and emails and to date , I have yet to receive. You are breaching the customers right and regulation. You couldn’t care less of your poor customer services.
It is the seller’s legal duty to ensure that items purchased from them are delivered, and if your delivery has not been made, the seller should take action to chase up the delivery firm and update to you on where your purchase is. This is obviously not the case. Your lack of interest and poor customer services is appalling. I am demanding that you respond to my email with accurate information on my order which you have collected full payment on.
I have been more than fair in cooperating but your clear lack of interest to communicate with me on my order that I paid thousand of dollars for is unjustified. I am still showing intent to work with you but I need to be informed. This issue has caused my company to lose our client and good standing. While you may not care, you should indicate that you had a problem accepting my order before you accepted my money.
I believe the website reviews on toolots site are not all genuine. Their Google reviews and even what you find here seem to be more indicative of the truth. I called in twice for support on a laser cutter and had to sit in a support queue for over 20 min. I simply had a basic setup question on a laser marking machine?? They either couldn’t answer my question or didn’t have an answer at that time and said they would have to get back. No answer.
They sell too much equipment with too little staff with very limited knowledge to offer any help. I would not buy machinery here.
Absolutely worst company in the world!!! Been hung up on, disconnected from chat, etc. They beat around the bush over everything, and always “promises” but never live up to it. Worst of all, my order back in MAY was never delivered so I cancelled and they told me no problem and that they will issue a refund. It’s been over 4 months and STILL no refund. Like I said, WORST company ever!
Toolkits’ Company website reviews are obviously manufactured. Once you read a few it’s laughable – “ I like it.” Or my favorite…
“ Very Nice！
Review by jack on 30 Apr 2020review stating:
Very Nice！ The appearance of the product is very beautiful, and the carving function is very good!”
Their onsite comments are a stark contrast from real BBB, Google, Trust Pilot feedback.