GCC is headquartered in Taipei, Taiwan with distribution locations in China, Europe, and U.S.
They sell plotters, laser cutters and engravers, laser markers, and UV-curable inkjet printers. Below are insights and
reviews of GCC LaserPro with regards to machines found on LaserProna.com. Feel free to leave your experience in the comments section below for the benefit of the community.
Questionable claims on the website:
“You won’t be disappointed with the number 1 global selling laser cutter.”
“The most complete family of laser engravers on the market and the most powerful software driver available.”
“Thickest Cutting in a Single Pass and the Industry’s Longest Warranty.
“Although we have 87 engineers ( 6 with Doctorates and 12 with Bachelors Degrees) having 79 patents pending and 60 actual patents owned ensures we will maintain the claim of ‘The Best Laser Engraver EVER Made!’ and a large overhead as a result of the huge staff, we are nearly a $250 million dollar company…”
“Our pricing structure is so low that LaserProNA.com is not even allowed to post it online.”
Quiet surprising that the “number 1 selling laser in the world” doesn’t have much support from owners. Few online seem to know who they are or provide feedback on the machine. You read the occasional pitch from regional salesmen within online forums, but precious little from actual owners. Nonetheless they are one of the only laser retailers that sells both a line of metal tube and glass tube machines.
Forum opinions help but in this case they provide little from actual GCC owners
GCC support for parts replacement
Please leave your comments below if you have experience to provide…
Looking to add a new laser or CNC spindle / router equipment to your shop? You might want to review these companies below first before buying. As always please submit your comments and suggestions. Here are a few links to some affordable possibilities under $2,000.
5 axis CNC:
If you’re looking for info on Full Spectrum (FS) Laser out of Las Vegas, NV then this post will serve to get you some help for your review. According to their website they appear to have location in Las Vegas and Canada, and one where they import as well – China.
I’ve only talked to one employee briefly on Full Spectrum Laser. I can’t say anything good or negative from that conversation. Once my call was returned I asked for basic info on the company’s status with BBB or D&B and to confirm their location. Never can be too sure now a days so good to confirm these details.
Online reviews are mixed and at one point an ongoing law suit with a competing company. FSL has an array of interests beyond co2 laser machines including the popular 3D printers that seem to be successful from their initial release. Researching reviews display either pretty good or blatant, very angry reviews.
They’re main product is the 40 watt, 20×12″ hobby laser they designed and now the Muse. They assemble this unit in their warehouse – some parts are imported. Both are the latest creation over their “Deluxe” smaller hobby laser. Nonetheless, it is pretty inventive. The removable bottom may be more of an impracticality then a feature for convenience.
Links to user reviews:
Actual support emails posted.
About their smaller popular hobby laser
About 20×12 laser software and support:
Anyone have first hand experience feel free to leave a factual comment below…
Recent comments below suggest Hurricane Lasers changed to VipLasers.com and now Laser-depot-usa.com. Forums will show recent activity.
This comment may clear up some questions. A recent (April 2015) CNC Zone Forum review of Laser Depot USA:
“I am very sorry for your experience, I am only in a fraction of the trouble you went through, but John Kasper is at it again, his new alias is Laser-depot-usa.com and he pretty much did the same thing to me.
He agreed to provide a product at a price and a delivery date, then didn’t respond once I became concerned, then didn’t respond until I filed a paypal dispute, of course he talked his way out of refunding me, only to find that he was just shining me on to relinquish the paypal hold, I deeply regret closing the dispute. Of course he didn’t make delivery date he promised, just some stories, now he refuses to refund my money.
So those that find this forum, can note that John Kasper has relocated, obviously something you only do when you are trying to shed a bad reputation, otherwise if you really had great customer service, you wouldn’t want to change your name and brand over and over. hopefully my long standing relationship with my credit card provider can save my money.”
So again, Buyers Beware.
John Kasper is now at Laser Depot USA, aka laserdepotusa.com
I guess its unfortunate that he touts american service, but really isn’t doing it justice. what happened to holding up to your word, offering and meeting that agreement, and just don’t make promises you can’t keep.
I have a chain of emails, not really going to post them unless they are requested. Just know that he is a talker, but once you pay, its just a gamble I won’t make again.
Those that were curious, it was a purchase of a PURI PRH-1800 160W laser Tube with a set of Meller Optics, had talked me into a great sounding deal, $1500 out the door, but I guess it was too good to be true.
If you review this company you will discover that two similar sites come up: RabbitLaserUSA.com and RabbitLaser.com. I cant say much about RabbitLaser.com – other than it’s unquestionably a Chinese laser company. I would assume it is affiliate with the USA site. RabbitLaserUSA.com is an Ohio based company offering a variety of imported laser machines with an emphasis on CO2. Nothing fancy from their website other than pretty decent info on their systems. The appear to be imported laser machines with Chinese software, laser tubes, etc. But, USA support is better than overseas. So, the value added cost is well worth it. Seem to be a small outfit with basic part inventory availability. You mostly find advertising, reviews, and feedback within online forums. Seems to be several pitchmen that pop up in almost every laser discussion to promote Rabbit.
The control system and software is not the best: Leetro 6535 and LaserCut 5.3. This software is Chinese and know for being buggy and hasn’t been updated in a while. The manual will take some effort to work through. The software requires an external USB drive / ‘dongle’ to operate. What’s good is their website has numerous complimentary manuals to help with operation.
The LaserCut software manual:
“The whole reason I went with Rabbit is the fact that Ray delivers, installs, adjusts, test, installs software and does a sample before leaving.” – CNC Zone
“All the caps in the world won’t get Ray out to Warranty a mechanical defect. I’m glad you’ve had a great experience with Rabbit. Obviously you haven’t needed anything covered under warranty.“