Looking to add a new laser or CNC equipment to your shop? Review these companies below first before buying. As always please submit your comments and suggestions. Here are a few links to some affordable possibilities under $2,000.
5 axis CNC:
Recent comments below suggest Hurricane Lasers changed to VipLasers.com and now Laser-depot-usa.com. Forums will show recent activity.
This comment may clear up some questions. A recent (April 2015) CNC Zone Forum review of Laser Depot USA:
“I am very sorry for your experience, I am only in a fraction of the trouble you went through, but John Kasper is at it again, his new alias is Laser-depot-usa.com and he pretty much did the same thing to me.
He agreed to provide a product at a price and a delivery date, then didn’t respond once I became concerned, then didn’t respond until I filed a paypal dispute, of course he talked his way out of refunding me, only to find that he was just shining me on to relinquish the paypal hold, I deeply regret closing the dispute. Of course he didn’t make delivery date he promised, just some stories, now he refuses to refund my money.
So those that find this forum, can note that John Kasper has relocated, obviously something you only do when you are trying to shed a bad reputation, otherwise if you really had great customer service, you wouldn’t want to change your name and brand over and over. hopefully my long standing relationship with my credit card provider can save my money.”
So again, Buyers Beware.
John Kasper is now at Laser Depot USA, aka laserdepotusa.com
I guess its unfortunate that he touts american service, but really isn’t doing it justice. what happened to holding up to your word, offering and meeting that agreement, and just don’t make promises you can’t keep.
I have a chain of emails, not really going to post them unless they are requested. Just know that he is a talker, but once you pay, its just a gamble I won’t make again.
Those that were curious, it was a purchase of a PURI PRH-1800 160W laser Tube with a set of Meller Optics, had talked me into a great sounding deal, $1500 out the door, but I guess it was too good to be true.
If you review this company you will discover that two similar sites come up: RabbitLaserUSA.com and RabbitLaser.com. I cant say much about RabbitLaser.com – other than it’s unquestionably a Chinese laser company. I would assume it is affiliate with the USA site. RabbitLaserUSA.com is an Ohio based company offering a variety of imported laser machines with an emphasis on CO2. Nothing fancy from their website other than pretty decent info on their systems. The appear to be imported laser machines with Chinese software, laser tubes, etc. But, USA support is better than overseas. So, the value added cost is well worth it. Seem to be a small outfit with basic part inventory availability. You mostly find advertising, reviews, and feedback within online forums. Seems to be several pitchmen that pop up in almost every laser discussion to promote Rabbit.
The control system and software is not the best: Leetro 6535 and LaserCut 5.3. This software is Chinese and know for being buggy and hasn’t been updated in a while. The manual will take some effort to work through. The software requires an external USB drive / ‘dongle’ to operate. What’s good is their website has numerous complimentary manuals to help with operation.
The LaserCut software manual:
“The whole reason I went with Rabbit is the fact that Ray delivers, installs, adjusts, test, installs software and does a sample before leaving.” – CNC Zone
“All the caps in the world won’t get Ray out to Warranty a mechanical defect. I’m glad you’ve had a great experience with Rabbit. Obviously you haven’t needed anything covered under warranty.“