Thunder Laser is based out of Dongguan City, China. Thunder Laser USA retails their brand in Quitman, Texas. With exception to the more recent surprising feedback – ThunderLaser reviews have been mostly good and can be purchased through Amazon or eBay. If you have first-hand experience please leave your honest experience below for the benefit of the community.
Recent claims made on their website have opened up a can of controversy. The error has since been addressed.
A CNC Forum thread call out (discussion below). Thunder Laser sales representative Nolan Yang discovered from an informed contributor contrary to their website claim their machines do not run with servo motors but rather a hybrid system that utilizes stepper motors leaving some to purport a false claim.
About Us:
http://www.thunderlaser.com/about-thunderlaser
Forum Dialog
https://www.cnczone.com/forums/general-laser-engraving-cutting-machine-discussion/358010-forum.html
http://www.thunderlaser.com/features/high-speed-motors.html
BBB Reviews
Their US website is: http://www.thunderlaserusa.com
Laser Tube
The laser tube is the heart of the machine and most susceptible to failure. ThunderLasers’ tubes are manufactured by a relatively new but popular China-based supplier “SPT” which is about average in terms of quality beam, stability, and rating. They offer low prices and only up to 130W. Their stated tube life rating is only 2,500 – 4,000 hours.
Warranty
1 year: “During warranty, we will send the parts to you for repairing/replacing.”
Unboxing Crate
Amazon
https://www.amazon.com/Thunderlaser-Desktop-Engraving-Machine-Certificate/product-reviews/B01CG5Z1W8
Recent forum discussion includes Nolan (ThunderLaser sales rep) and Stolen (Forum contributor):
“Nolan, repeating a lie will not make it the truth.
“Leadshine company just call it “servo motor“..
No Nolan. They do NOT.
They call it “EASY servo” to distinguish it from their real DC Servo line. In the description they explain the EASY system is comprised of a STEPPER motor with Closed Loop drive and encoder.“So do you think our company is not honest with our clients?”
I think it is quite obvious.“of course I think it’s a selling point. “
Only because you are dishonest with your clients.“We did change our laser from normal stepper motor to servo motor”
No, you did NOT. There is NOT A SINGLE servo motor in your machines. All motors you use are STEPPERS. If you don’t know the diference, plese educate yourself. There is plenty of information online. It is NOT a matter of opinion or how you call it. There is a HUGE difference in the construction, operating principle, performance and price…
“I am sure a lot of Chinese manufacturers are tempted to lie in their specifications in order to increase their sales but Thunderlaser is the only brand bold enough to actually do it.
Now and then I hear in this forum how people chose Thunderlaser over other brands – because of their ‘SERVO’… I feel bad for them because with the money they paid to Thunderlaser they could have purchased a machine with a real SERVO from an honest brand. If Thunderlaser was a USA company probably there would have been a dozen a lawsuits filed against them by now for false specifications.
If you’re looking for prices Thunderlaser posts base price on their website. Credit cards incur a 3% fee.
Not sure why Thunder has to even mislead they have a decent machine as is?
The bigger question is whether or not the motor meets the design specs and correctly service the application. Traditionally, servo control systems are best suited to high speed, high torque applications that involve dynamic load changes. Stepper control systems are less expensive and are optimal for applications that require low-to-medium acceleration, high holding torque, and the flexibility of open or closed loop operation.
The price is good even for chinese laser, speed is good. But their glass laser tubes are really cheap. They even admitted to me that 1/3 of their laser tubes are rejected due to poor quality after they test? So, what about after it passes 6months or year later?
I know their supplier – Thunderlaser is based close to Hong Kong and was hit hard by the CoronaVirus. But the ThunderLaserUSA .com website is down and not sure if that is related? I have not been able to get support.
Yep, Leadshine a China company calls them “Easy Servos” maybe because they At least have an encoder. But Hybrid/“Easy Servos” are still stepper motors. Unlike a true AC servo as speed increases, torque output from a stepper will diminish.
i give Thunder laser thumbs up. great prices and service!
Does anybody have the manger email from Thunderlaser China ? I asked several times and the sales people simply refuse to give it to me. On my Nova 35 they lied to my face and said that the machine was already crated, and their workers did not have the time to take the pictures or the video.They did not do any of the testing promised on their website. Now they even refuse to send me the log file from the machine to see the if any testing at all was done. Whatever I say is no, and no…and they have this position, just pick your machine without any checking.