Thunder Laser Reviews, Complaints & Ratings -2019

Thunder Laser is based out of Dongguan City,  China.  Thunder Laser USA retails their brand in Texas.  With exception to the more recent surprising feedback – ThunderLaser reviews have been mostly good and can be purchased through Amazon or Ebay.Thunder Laser Reviews - 2017

However, the claims made on their website have opened up a can of recent controversy and complaints.  None of which are being addressed by the company to date.

Surprisingly, Thunder Laser sales representative Nolan Yang discovered from an informed contributor on CNC ZONE  (forum discussion below) that contrary to their website claim Thunder Lasers’ machines do not utilize servo motors but rather a hybrid system that utilizes a stepper motor.  There machines are not equipped with any real ‘servo system’ at all leaving some to purport it a false claim.

About Us:

http://www.thunderlaser.com/about-thunderlaser

Forum Dialog

http://www.cnczone.com/forums/general-laser-engraving-cutting-machine-discussion/333460-software-2.html

http://www.cnczone.com/forums/general-laser-engraving-cutting-machine-discussion/314952-impression-thunder-laser-4.html

http://www.sawmillcreek.org/showthread.php?233355-Purchasing-Thunder-Laser-Mars-130-Timeline-and-review/page3

http://www.thunderlaser.com/features/high-speed-motors.html

Tech Support

http://www.laserengraverforum.com/viewforum.php?f=6

Their US website is: http://www.thunderlaserusa.com

Laser Tube

The laser tube is the heart of the machine and most susceptible to failure.  ThunderLasers’ tubes are from a relatively new but popular China based supplier “SPT” which is about average in terms of quality beam, stability, and rating.  They offer low prices and only up to 130W (not 150W due to the brands instability).    In fact their stated tube life rating of only 2,500 – 4,000 hours is low compared to most ratings and probably why no warranty is offered.

Warranty

Currently no warranty or refund policy is presented on their website:

Amazon

https://www.amazon.com/Thunderlaser-Desktop-Engraving-Machine-Certificate/product-reviews/B01CG5Z1W8

Recent forum discussion includes Nolan (ThunderLaser sales rep) and Stolen (Forum contributor):

Nolan, repeating a lie will not make it the truth.

“Leadshine company just call it “servo motor“..

No Nolan. They do NOT.
They call it “EASY servo” to distinguish it from their real DC Servo line. In the description they explain the EASY system is comprised of a STEPPER motor with Closed Loop drive and encoder.

“So do you think our company is not honest with our clients?”
I think it is quite obvious.

“of course I think it’s a selling point. “
Only because you are dishonest with your clients.

“We did change our laser from normal stepper motor to servo motor

No, you did NOT. There is NOT A SINGLE servo motor in your machines. All motors you use are STEPPERS. If you don’t know the diference, plese educate yourself. There is plenty of information online. It is NOT a matter of opinion or how you call it. There is a HUGE difference in the construction, operating principle, performance and price…

“I am sure a lot of Chinese manufacturers are tempted to lie in their specifications in order to increase their sales but Thunderlaser is the only brand bold enough to actually do it.

Now and then I hear in this forum how people chose Thunderlaser over other brands –  because of their ‘SERVO’… I feel bad for them because with the money they paid to Thunderlaser they could have purchased a machine with a real SERVO from an honest brand.  If Thunderlaser was a USA company probably there would have been a dozen a lawsuits filed against them by now for false specifications.

If you’re looking for prices Thunderlaser posts base price on their website.  Credit cards incur a 3% fee.

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