Full Spectrum Laser Reviews 2017

If you’re looking for info on Full Spectrum Laser (FSL) out of Las Vegas, NV then this post will serve to get you some help for your review.  According to their website they appear to have location in Las Vegas and Canada, and one where they import as well – China.

I’ve only talked to one employee briefly on Full Spectrum Laser.  I can’t say anything good or negative from that conversation.  Once my call was returned I asked for basic info on the company’s status with BBB or D&B and to confirm their location.  Never can be too sure now a days so good to confirm these details.

Online reviews are mixed and at one point an ongoing law suit with a competing company. FSL has an array of interests beyond co2 laser machines including the popular 3D printers that seem to be successful from their initial release.  Researching reviews display either pretty good or blatant, very angry reviews.

They’re main product is the HS 40 watt, 20×12″ hobby laser they designed and now the Muse.   They assemble this unit in their warehouse – some parts are imported. Both are the latest creation over their “Deluxe” smaller hobby laser.  Nonetheless, it is pretty inventive.  The removable bottom may be more of an impracticality then a feature for convenience.

Links to user reviews:

Actual support emails posted.

https://www.adayinthelifeof.nl/2013/07/21/fullspectrumlaser-aka-why-you-should-think-twice-on-buying-from-them/

 

About their smaller popular hobby laser

Full Spectrum Deluxe Hobby Laser Review

BBB:

https://www.bbb.org/southern-nevada/business-reviews/lasers/full-spectrum-laser-in-las-vegas-nv-90014429/reviews-and-complaints

 

GOOGLE Business REVIEWS from customers

http://search.google.com/local/writereview?placeid=ChIJP0yaCgHQyIARBEC5fUiJ2Hs

http://lumberjocks.com/reviews/7362

 

Laser tube:

http://www.cnczone.com/forums/general-laser-engraving-cutting-machine-discussion/200700-software.html#post137

http://www.cnczone.com/forums/general-laser-engraving-cutting-machine-discussion/201378-g-weike-storn-600-direct-weike-full.html

 

About 20×12 laser software and support:

http://www.cnczone.com/forums/general-laser-engraving-cutting-machine-discussion/216732-full-spectrum-laser-business.html

http://www.indeed.com/cmp/Full-Spectrum-Laser/reviews?id=7745600bb6d10564

https://groups.google.com/forum/#!topic/k-12-fablabs/JS-50jmkVc8

 

BirdEye:

https://reviews.birdeye.com/full-spectrum-laser-148327950128461

Muse laser:

 

Anyone have first hand experience feel free to leave a factual comment below…

 

 

 

 

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Comments 14

  1. Worst company I have ever worked with. I own a professional series laser and it is far from professional. Do not buy!

    1. FS “PRO SERIES” review.
      A year ago I ran three, 3- huge FSL machines at work. FS’ customer service is the worst I have ever seen. We caught them having installed used parts into a “new” $60,000 machine we ordered.

      It has taken them over three months to respond to a warranty claim on a simple door hydrolic. When they finally answered it was to ask for pictures to prove it was really faulty. Then they needed a model number.

      Do they really not keep track of who bought what?

      Never EVER buy from FS Lasers.

  2. I will never buy from them they over drive their tubes to get higher power ratings which only shortens the lifespan. They sell their tubes for twice what you can get else where so when they pro rate it they are still making money. they do not have spare parts on hand had to wait a month for a power supply. I got another from china before theirs came. I own two of their lasers not the hobby ones. I should of taken my chances with a china company.

    1. Most reviews I’ve read about dealing with China direct have
      been less than stellar. Everything from the machine or parts getting stuck at customs to service that does not measure up. Other US alternatives out there.

  3. Full Spectrums smaller hobby lasers have had real safety issues. Looks like fire flare ups around the laser head.

    Yes, I had a fire and burned mine up!
    http://www.cnczone.com/forums/general-laser-engraving-cutting-machine-discussion/303988-cnc.html

    I’m not going to go into any details about the incident here, except to say that I have reported it to the FDA and the Attorneys General of the states of Nevada and also Washington. The laser has value, so I now have a second one. But. this time, I’ve got some understanding of exactly what the thing can do and how to mitigate the danger. The new laser is providing a much, much better experience.

    I hope this info will help anyone else prevent a fire. I also hope it encourages a lot of people to have a safe and better experience with a laser.

    1. Did you leave the machine ? Any laser system can catch fire. The air assist on any laser system is a must have . But usually cutting with too much power and at a very slow rate will cause a flame, compound that with leaving the machine unattended will increase your chances of a fire.

  4. As a former employee I can attest that FS can train you really hard to make -Cheap products. The stressful environment really makes you grow. I have gained a tremendous amount of patience from this company. The products are well very interesting. They make cheap 3D printers for the consumer’s market.

    The management here is a little messy. The turnover rate is just a little high.
    My Advice to Management its better
    to be the best VS. being cheap…Good Reputation VS. short term profits.

  5. I have had one to the H12x20 units for over a year and I run the wheels off it… yes, it has it’s limitations, and only a 40 Watt machine… I had some issues when I first got it, but Adam in the tech department was more than helpful in getting me straightened out… they have walked me thru a ton of help when I had questions… even taken my artwork and tried it on their machines for me… I am blessed with enough business that now I am considering a bigger, more powerful machine…
    The removable bottom is a great feature, especially when someone wants a logo, etc engraved on a large sign board !!!!
    I had to build a role-around cabinet for the unit with the water supply stored below and the exhaust fan attached to the back, exhausting thru a dryer vent hose thru the wall to the outside…
    Once you learn the ins & outs of Corel Draw, the only limit is your own creativity.

  6. I’m thrilled with my 20 x 12 Pro-series,
    I went to their location in Las Vegas. They knew I was coming through prior contact and an appointment. Aaron took great careful of me and still does, weeks later. I got a little time with one of the designers and saw the wonderful projects they have on full display in their lobby. It works as advertised and look forward to work with FSLASER again.

  7. Hobby Series 20×12 CO2 Laser $3775.00
    Order #: 122548

    THIS LASER HAS NEVER FUNCTIONED AND AFTER 4 MONTHS OF SUPPORT. FULL SPECTRUM REFUSES TO PAY THE $150 SHIPPING TO REPAIR.

    FS Laser also refuses to hire local contractor to repair but will send a technician for the price of $1500 +airfare.
    The first support ticket was opened on April 3, 2017. After set up and first alignment the laser power was weak and marking but not cutting the material. It took 300 passes to cut through.

    The Manual and Video tutorials are not updated to the new Generation 5 model. I have endured months of Technical Support, sent in the PSU, installed new laser tube-which was missing parts that were promised but not shipped for 2 weeks until I contacted again. The screws are very tight and narrow so are now stripped. One of them I could not remove at all.
    I conducted a total of 8 alignment sessions. 3 of them on the phone with tech support only to get to the end and have them tell me to start from the beginning. All along sending in photos of test results.

    FS Laser refuses to pay for return shipping ($150) for service or to hire local contractor to take a look at it. After all of the alignment attempts 2 tube wires disconnected from the diode and are too small for me to attach.

    REVIEW: The machine has not functioned properly from day 1. Full Spectrum will not do anything to resolve the situation siting that my purchase is now outside of their 30 day warranty.

  8. We purchased a P-Series Pro 24×16+ Laser a year and 1/2 ago. When the machine is actually running, we absolutely love it. We have a small business, sell online and depend on our machine. Since owning we had to purchase a new tube, belts, brackets. We use the machine a lot so maybe that is okay.

    WHAT IS NOT OKAY IS THEIR CUSTOMER SERVICE. The people are super nice and knowledgeable, but you cannot get the support you need in a timely manner. Yesterday, I sat on hold for hours. We are in Kentucky. Their website says they are open at 7am in Vegas. If they are, they are not available. Their “on hold” message says to send an email to get a faster response. Not true. I sent them an email Sunday evening requesting a call on a problem. I finally got through to a support rep on Monday afternoon at 2:05 my time. Prior to that I had sent additional emails and talked to a receptionist. No one ever contacted me from their technical support group. I spend my time with my phone on speaker, waiting on-hold, hoping someone will pickup.

    The sad thing is this is their normal method of operation. And, this is what we experienced in 1 1/2 years.

    After finally talking to someone at 4:30 CST, we adjusted some things on the machine. The rep said to call me back if we needed him again. No luck. Sent emails. Even sent emails that we were on hold. LOL We were still in our shop trying to troubleshoot a situation until 10pm last night. We never got a call back.

    These people sell you a system and seem to forget you. I am still paying on my lease. I use this for my business; not a hobby!

    I feel sorry for the Customer Service Reps. Again, they are nice and knowledgeable. Just unavailable. That tells me they are understaffed and have a bunch of unhappy customers.

    The laser is wonderful when it is running. But, is an unreliable company to buy from if you are depending on the machine for a small business.

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